You'll also see your response options: Add tracking details. In the UK for example, eBay requests buyers to send the item back to the seller within 14 days for an 'item not as described' return request. If you're responsible for the return postage costs, you'll see the price of return postage, and be able to purchase your label. Global Shipping Program; eBay Authenticity Guarantee; Not covered: The buyer used third-party freight forwarding or mail redirection; . To start a return, select the item you want to send back from your recent purchases above, or follow the steps below: Find the item in your Purchase history and select Return this item. Message 2 of 9 See Most Recent 0 Helpful Reply Item not as described_return policy_Global Shipping Program alaura-pt Community Newcomer You are sure the item wa. The seller is refusing to send a return label, saying they will refund the return shipping but only AFTER they receive the item. Follow these steps to get your refund. I wish to make a return to the seller, who has clearly made a genuine mistake. Expand. Returns shipping; 30 days: . The item was not as described in the listing. Select Confirm. Working on the assumption that the numbers that ebay reports are actual and not 'enhanced' I found some interesting things looking at the past 30 days sales compared to prior period and then last year same 30 days. This is simple. You can either: - accept the return and provide the buyer with a return label. Check when you have to offer refunds and . Buyers are therefore not receiving the item in the manner that the seller originally sent it. and there's no extra fee for coverage. This document describes the following Post . Report the buyer when you issue the refund through the eBay returns flow eBay sent notifications today to sellers with "high" or "very high" rates of claims warning them of possible 4% penalty fees and other consequences as a result of its new policy that takes effect on October 1, 2018. Oct-30-2009 10:36 AM. If you receive the incorrect book or if it arrives damaged, you'll also be refunded return shipping equal to the original charge. Readers forwarded us two types of letters eBay sent today, one for Item Not Received and one for Item Not as . Here are some examples . When a buyer requests a return for item not as described reasons, the seller must respond within the return request and offer a solution to the buyer's issue. I can only go by what a piece is marked. Letter/card or stamps only slightly cropped in the scan. I requested a return but stopped short of saying it was not as advertised because I was trying not to insult the seller. Please check on the photos for detailed condition of the product. Refer to eBay Return policy for more details. Learn more in the eBay Global Shipping Program buyer terms and conditions. If the buyer starts a return request because an item isn't as described in the listing, then asks us to step in and help, you are protected if you offer free returns. According to the Paypal process when you file a claim for an item that is significantly not as described, you must return the item at your cost in order for Paypal to issue a refund for the amount you paid, not the return shipping costs. We'll ask the seller to send you a refund in the . If you're responsible for return shipping, choose how you'll arrange for the item to be returned. "New policy all over the eBay community boards. Choose Print label. In this situation, eBay may also 'require' a refund to the buyer of the item and shipping . Working on the assumption that the numbers that ebay reports are actual and not 'enhanced' I found some interesting things looking at the past 30 days sales compared to prior period and then last year same 30 days. If you're responsible for return shipping, choose how you'll arrange for the item to be returned. You may also be protected if you provide clear documentation that the item was described accurately and consistently in the . You are selling these items with "no returns". If an item hasn't arrived or isn't as described, go to My eBay, select the item in your purchase history and reach out to your seller within 30 days of the actual delivery date, or the estimated delivery date if an item hasn't arrived.. Not resolved? Report the buyer when you issue the refund through the eBay returns flow You'll find information on whether the buyer is requesting a refund or would prefer to still receive the item. I read that since recently the seller should cover also these charges. The eBay Money Back Guarantee applies to virtually every item on www.ebay.com. Shipping is only available to the address registered in ebay. Coverage, eligibility requirements, and exclusions. All SNAD cases no matter what the reason or the circumstances is an automatic refund. The buyer gets the item, uses it for a week and breaks it or scratches it up. Buyers can cancel orders within an allotted time frame, return items that are significantly not as described (SNAD), and inquire about an item not received (INR). Once you start a return, the seller has 3 business days to resolve your issue. Select View return details beside the item. Their reasons for not sending the label are nonsense e.g. File your claim with eBay and you will be covered. The seller did not ship the item(s) according to their processing time or the date agreed upon in Messages. If you have opened a case for 'not as described' then you can't escalate the dispute until after 8 full days from the time of opening, which allows the seller plenty of time to accept return or to issue a refund. If you're responsible for the return shipping costs, you'll see the price of return shipping, and be able to purchase your label. It covers purchases paid with PayPal and most other electronic payment methods. Let us know. The buyer is generally given 10 days to provide return tracking information. When a case is opened, the buyer is asked to upload photos and offer details of the item. If the buyer is responsible, choose your return address from the dropdown menu. Get the item you ordered or your money. Start a return. If you open a return case and (probably) win, they need to pay for return shipping (provide prepaid label), unless they choose to refund you without requiring you to return the item. You must offer a full refund if an item is faulty, not as described or does not do what it's supposed to. This is how to process a partial refund to your buyer: Go to your Returns dashboard. How to accept a return: Go to your sold items. Actual items shown. Go to Purchase history. Select View return details beside the item. You will get a refund and return label from eBay. Select Accept the return and then Continue. Regular transactions and mass transactions are possible! Make it factual. Refer to eBay Return policy - eBay Return policy - opens in a new tab or window for more details. We'll use cookies to improve and customize your experience if you continue to browse. Enter a return merchandise authorization number, if you use them. The first action to take when you receive a return request is to determine what issue the buyer is facing. Ladies & gentlemen, I recently purchased 3 different flying drones from China, all 3 have no resemblance to the item described by the seller. A buyer insists the item was not as described in order to force a return. You want to return an item. You can check the listing by selecting the item in your Purchase history. If a buyer reports that an item isn't as described. Sellers cannot help buyers unless they know why the buyer is unhappy. Answer (1 of 29): Under the eBay Money Back Guarantee(EMBG) a Buyer has 30 days from the time the item arrives to open a return on eBay if there is anything wrong with the item. Follow these steps to get your refund. Vora is one of a legion of sellers to have fallen victim to eBay's lavish buyer-protection policy. Top Rated Sellers (TRS) who reside in the US or Canada and offer 30 day or longer returns are protected on items listed on eBay.com when: A buyer falsely claims an item was not as described. Tip. Answer (1 of 29): Under the eBay Money Back Guarantee(EMBG) a Buyer has 30 days from the time the item arrives to open a return on eBay if there is anything wrong with the item. Returns shipping; 30 days: . An eBay Store maintained by: Member id watchandjewelryexchange ( Feedback Score Of 3423) I can only go by what a piece is marked. Other reasons for an "item not as described chargeback" can include damaged or defective merchandise, as well as disputing the quality of the merchandise or service. So the lesson here is folks, if you buy something and you don't feel like paying for it, say the item is 'not as described', harass the seller into submission, if that doesn't work, eBay will either force the seller to refund it or Ebay will give you your money back! If they open a case after the 30 days, the Seller normally has the option to decline it however Buyers also have 6 Mon. If a Global Shipping Program item arrives damaged, you would file a "return request," just as you would in a non-GSP transaction. For locos as listed in title. . Select Accept the return and then Continue. Paypal does not enforce refunds on sellers, it merely refunds customers when the seller refuses to do so. If the seller does not create a shipping label, eBay will and then charge the seller later. If the buyer is responsible, choose your return address from the dropdown menu. You'll receive the return shipping label credit on your monthly invoice. We'll reimburse your return shipping label cost up to $6 per return. The eBay Money Back Guarantee is not a product warranty. If the item doesn't match the listing description, your purchase may be covered by the eBay Money Back Guarantee. Packaged items are sometimes opened and repacked at the shipping center. If you've sold on ebay long enough you've had this happen. I do not wish to burden them with added costs. Only one refund is allowed per PayPal transaction ID." Is this a legi. We'll also automatically remove any negative and neutral feedback, defects, and open cases in service metrics. - refund the buyer and let them keep the item (if it's not worth the time and money to process a return) - offer a partial refund and the buyer keeps the item. Had a return request for 'item not as described'. - send a message to the buyer to try and resolve the problem. The shipping fee applies to one or more items. I am not sure if that link is 100% up to date as it mentions 45 days to open a dispute, but that is now 180 days. An item is Significantly Not As Described if it is materially different than what the seller described in the item listing. (Item worth 2GBP, shipping to me probably thrice that. The items cost $60, $80 and $150 each, I took them to the post office and they want $70 to ship each parcel . Click on Send offer. Contact your seller. If you want to return an item, check to see if the seller accepts international . If it is addressed to the United States, Canada or Australia . Select your reason for the return. eBay reserves the right to return or destroy so-called 'undeliverable' items. You may find the seller will offer to refund the postage if you change your feedback. Answer (1 of 14): I bought a bag on ebay (UK) more than 2 years ago. Is it OK if we also use cookies to show you personalized ads? You are covered by the eBay Money Back Guarantee if you receive an item that is not as described in the listing. The seller doesn't fulfil their return policy as stated in the listing. Start a return . Select View return details. Select Confirm. Had a return request for 'item not as described'. If you've talked to your seller and can't come to an agreement . Select Offer a partial refund, then hit Continue. THIS does not seem fair to me.and is why, as a seller, i will NEVER again accept payment from PayPal. Select View return details. So, when a buyer decides that they want to return the item, the only options that the buyer sees are Money Back Guarantee "Not as Described" reasons such as broken, doesn't match description, wrong item, etc. If you've sold on ebay long enough you've had this happen. The item was significantly not as described. If an item is not marked they are described as gold or silver tone. Sponsored Link. eBay Authenticity Guarantee items are considered 'final sale' when: The seller doesn't offer returns or the return is outside the seller's stated return window, and Protections for Top Rated Sellers. I opened a return request which the seller accepted, but they refuse to send a postage label and keep insisting that I just post it and they'll refund me. If Etsy determines that an item is not as described, the seller will be required to refund the order, including original shipping and return shipping, if applicable. All is complete, otherwise it is described here. Aug-15-2018 01:27 PM. You are sure the item wa. You'll be able to see the buyer's reason for requesting the return, the date you need to respond by, and any additional comments or photos provided by the buyer. (Item worth 2GBP, shipping to me probably thrice that. If you accept the return the buyer has 14 . - send a message to the buyer to try and resolve the problem. Print an eBay return label. Find the item in Returns and cancelled orders. All 3 sellers have agreed to provide a full refund if I return the items. Refer to eBay Return policy - eBay Return policy - opens in a new tab or window for more details. If you accept the return the buyer has 14 . If you bought it over eBay and it isn't right, it's the seller's problem not yours. Im an international buyer who bought an item on eBay UK and item doesn't match the seller's description.I provided pictures to the seller to prove that he send a faulty item . After checking her text, no stain was mentioned. You are covered by the eBay Money Back Guarantee - eBay Money Back Guarantee . If a buyer falsely claims an item was "not as described," we'll protect you on eligible transactions. Add a message to the buyer if you want. Not about the money on this - I want to know this for future reference though) Now ebay tells me to ship the item back, and they will "ask the seller to reimburse me for the shipping". Your track record matters - coverage for Top Rated Sellers. To accept a return: Select Accept the return and then continue. it costs double to post through eBay than via royal mail. In the email you received telling you the buyer's issue, select See request details. The seller wants to refund me my money but according to his return policy the buyer is responsible for the shipping costs. Lower-value items: If you're paying for the return and the expected postage cost is more than the expected refund value, an eBay label won't be available Sending items internationally: eBay return labels are only available for items returned within Australia. Paypal offer "up to 12 refunds per person, per year under the PayPal Return Shipping on Us service. You are covered by the eBay Money Back Guarantee - eBay Money Back Guarantee . Here's how to print an eBay return shipping label: Go to Purchase history . Stamp/postcard or letter are sometimes cropped due to the scan. This can be the result of innocent . If the buyer receives an item that is not as described within the listing, is sent the wrong item, or is in some other way not as described, the buyer can report their problem to us within 3 days of delivery through the app or on the web. As per listing title. . If the report qualifies: I don't want to be stuck with the bill, even if ebay will reimburse me the original price + shipping. Ebay's return policy is quite clear, if the item is not as described, the seller pays for return shipping. All of this was answered by Griff on the ebay radio show back in 2018. For Authenticity Guarantee purchases, eBay Money Back Guarantee does not cover returns on the basis that an item is not as described, when the item is considered final sale. You can also open your Returns dashboard and select View return details from beside the item. You have 10 days to provide Paypal with a tracking number. marks are complete, For Germany, shipping is always by registered mail (for higher values also by parcel/DHL). the last point is - The item was damaged during shipment. How do I initiate a claim? Please fax the incident report to (303) 395-2829. The item arrives broken, damaged, or faulty. If the buyer is responsible, choose your return address from the dropdown menu. The. . If you're responsible for the postage, choose how you'll arrange for the item to be returned. and send the fax to the attention of eBay Money Back Guarantee Dept - Case ID: 5.. After we receive and confirm the incident report, we'll close the case in your favor. I am under instruction to have a bit of a clear out, so unfortunately this lot has to go Will be well packed for delivery Will be sent out Royal Mail 2nd class For International bidders please contact me to discuss before auction endunless item is shown as ok for the Global Shipping Program </p> <p dir="ltr">Returns . When I tray to open a case, eBay send me to a "return page" and I began the return process. Reporting false 'Item not as described' requests when you had not described the item correctly; Unfairly giving too low a partial refund. - refund the buyer and let them keep the item (if it's not worth the time and money to process a return) - offer a partial refund and the buyer keeps the item. The seller agree with return th. In the event that Etsy needs to refund the return shipping cost on . Choose the item above to start resolving a return. Refund the buyer. A reader expressed their outrage: "eBay is now forcing sellers to take returns on no-returns, for parts or not working listings even if the buyer admits the item is as described. Returns are accepted ONLY if the item was not the item described. Click on View return details next to the item. We're now at a stalemate, I want to follow the eBay process, they don't. on 10-31-2014 04:45 PM bought something from China (i am in Europe), the item i bought was not as described (much lower quality than advertised). Yes auctions are not covered by the distance selling regulations but if the item was bought on "Buy it Now" then it is covered by them, which means that the seller would also be liable to refund return postage. Essentially, reason code 13.3 chargebacks can happen whenever the quality of what the cardholder ended up with is lower than what was expected. Please note that any address not registered in ebay is not acceptable to ship. All of the information above relates to eBay.com. Sometimes you'll need to use a label from another carrier or agree on another way to send the item back, including:. If your problem isn't solved at the end of those 3 days, you can ask us to step in and help. The eBay Money Back Guarantee protects you in cases where an item is not received or is not as described in the listing. Send a message to the buyer. It's automatic and covers your purchase price plus original shipping on eligible purchases*. To receive a refund, you must return your item directly to the bookseller within 30 days of the estimated delivery date and in the same condition you received it in. Print an eBay return label Tip If you receive the package from the buyer and the item is in a different condition than what was originally sent, you would have the ability to appeal the claim. Returns. Return shipping; 30 days: . A buyer insists the item was not as described in order to force a return. In most eligible cases, the buyer is fully covered by either the eBay Money Back Guarantee or the PayPal Purchase . You can either: - accept the return and provide the buyer with a return label. Find the item under Returns and canceled orders. A partial refund should only be used to recoup the actual lost value of the item when it is returned in a different condition than the original item; For more information, see our Seller protections abuse policy. If the item arrived damaged, broken, or faulty, add up to 10 images relevant to the reason you're returning . Choose Print label. Not about the money on this - I want to know this for future reference though) Now ebay tells me to ship the item back, and they will "ask the seller to reimburse me for the shipping". itemyou can deduct up to 50% We'll remove feedback and defects and we'll take care of any remaining issues with the buyer You'll receive a credit for returns shipping cost when the buyer falsely says the item is not as described. - opens in new window or tab. Please include your user ID (techwalls) and case number (5.) If he does, tell him to refund first and then yes, you will do it. It could be an easy fix. eBay's policy today (2016) is that if something isn't as described, the seller pays for return shipping, regardless of any policy claims by the seller in his listing. to ensure you get exactly what you want. Outline exactly what happened with the seller refusing to refund your return postage of $15 with the broken product. Launched in 2013, it refunds buyers who raise a dispute if an item is not received, or not as . The funds would be released back into your PayPal balance. Item(s) must include the return label and packing slip provided by usPlease note: Returns will not be processed without a GOAT return label and packing slip. The buyer then can simply file a "Not As Described" complaint, return to me a now ruined item, and be refunded all the money (minus the small shipping return cost). Sometimes, . . Accepting returns and giving refunds: the law. I have a lot of problems with this return request because the Buyer said, "I have received the article. Item(s) must be in the condition they were in when sent by us, including but not limited to: no damage, original tags, no creases as a result of try-on and/or wear, no sole wear or . Enter a Return Merchandise Authorization number, if you use them. eBay Money Back Guarantee applies when: The buyer doesn't receive an item. Post-purchase experiences (also referred to as "post-transaction" or "after-sale" processes) help to ensure buyers get the items they want. If they open a case after the 30 days, the Seller normally has the option to decline it however Buyers also have 6 Mon. If a buyer falsely claims an item was "not as described," we'll reimburse your return shipping label cost up to $6 per return. The bag - when it arrived - had a huge logo, much bigger than in the photos and not at all to my taste. Enter the partial refund amount you are proposing to the buyer. backit's that simple. Return shipping would have been more than the item is worth, so I just . The reason stated is: Item not as described. So the buyer gets 6.50 from eBay. I don't want to be stuck with the bill, even if ebay will reimburse me the original price + shipping. itemyou can deduct up to 50% We'll remove feedback and defects and we'll take care of any remaining issues with the buyer You'll receive a credit for returns shipping cost when the buyer falsely says the item is not as described. If the customer sends a message by email (without actually opening a return request), respond professionally and be accommodating. According to Griff the way to handle ANY not as described global shipping return is #1 - DO NOT ACCEPT THE RETURN AND DO NOT REFUND THE MONEY #2 - TELL THE CUSTOMER TO OPEN A CASE #3 - EBAY WILL STEP IN AND HANDLE IT FROM THERE ( This will NOT impact your account in any way) If an item is not marked they are described as gold or silver tone.